Workshops & Learning Labs
Our immersive labs are like incubators where we help you expedite the development of breakthrough ideas, explore new approaches, and work on real-world challenges across your teams.
Accelerate Organizational Change and Transformation
Working with one of the largest computer companies in the world, Springboard Lab founders designed and co-facilitated a multi-year Work Innovation Network (WIN). A Work Innovation Network intentionally scales and diffuses innovation through collaboration across company’s workers. Empowering them to come up with innovative ways to carry out their daily activities. WIN combines immersive conference and learning experiences to accelerate best practice sharing and drive business adoption.
Create Breakthrough Solutions via Innovation Expeditions
We convene cross-company / cross-industry workgroups seeking a breakthrough, such as Health System Integration. Using our 4-step Discover, Design, Deliver, Debrief process - we begin with a 2-day Discovery workshop where members share desired breakthroughs and learn about leverage points for change, paradigm shifts, and acceleration models. Members meet periodically over 9-12 months in virtual Design and Deliver circles to share stories of challenges and success; culminating in a 1-day Debrief.
Coaching & Advisement
We bring decades of experience, insight, and broad industry perspectives to the challenges you face. As your thought partner, we operate outside the politics and dynamics of your organization, offering impartial views while exploring new solutions.
Use Technology to Scale Coaching Across Leadership Development Programs
Working under the direction of a Chief HR Officer and Board of Directors, we advised this Learning and Development team on the creation, design, and delivery of its first High Potential Leadership Program. The in-person program included 1:1 coaching for executive leaders, coupled with 4 manager development workshops. The coaching and peer learning aspects of this program are being scaled virtually across 12 additional leadership teams to increase overall program impact.
Advisory Service Helps Senior Leaders Shift into High-Gear
The CLO of a large regional healthcare agency wanted fresh perspectives and insight when Covid-19 hit. He needed to rapidly transform L&D into a high-performing team to address staffing shortages, moral injury, and declining employee engagement. Springboard Labs used a series of Design Thinking workshops in partnership with operational leaders to shift the L&D team into high gear and successfully launch 3 new programs on Resiliency, DEIB, and frontline employee-driven improvements.
Transformation Projects
Transformation projects lead to significant breakthroughs and improvements in your workforce performance, wellbeing and are the engine to enable high performance teams.
Increase Speed to Proficiency - Underwriting Capability Academy
Working with the VP of Underwriting at a major insurance company, Springboard Lab founders, stood up a capability academy in 90 days that used a variety of learning experiences. This academy closed a critical staffing shortage, reduced the time to gain mastery level skills in complex underwriting, and provided a direct line of sight to new revenue generated through increases in annual renewals.
Partner for Employee Driven Improvement
When the director of hospital food services for a large hospital system needed to reduce Time from Order to the Floor, Springboard Lab founders helped the director and frontline staff slash order to floor time in half. Such dramatic results were achieved by combining design thinking, rapid iteration, and innovation to redesign team workflows and standardize best practices across shifts.
Client Case Studies
Catholic Health Services of Long Island
Catholic Health Services of Long Island
Catholic Health Services of Long Island
Improving Physician Resilience with Text Messaging
Problem: Physician burnout and lack of team resilience is a growing concern in healthcare. Finding effective ways to improve physician and team well-being is crucial.
Solution: A study was conducted in collaboration between Springboard Labs founders, Catholic Health Services of Long Island, and Bentley University's Health Thought Leadership Network, to test the effectiveness of text messaging prompts to improve physician resilience.
Result: Participants who received text message prompts to report a recent positive interaction with a patient or colleague and were reminded about the importance of thinking positively scored significantly higher on measures of gratitude and empathy than those who were simply asked to report on any recent interaction. The intervention helped participants focus on positive cues in their interactions, leading to improved well-being.
Sutter Health
Catholic Health Services of Long Island
Catholic Health Services of Long Island
Using Agile Learning & Development Helps Leaders Pivot to Hybrid Work
Problem: In healthcare, it is critical to respond quickly to new training requirements or changes in how care is delivered, especially when training your workforce can cost upwards of $42K per minute.
Solution: Springboard Lab founders worked with enterprise-wide and clinical training functions in a 55K person care system to create a multi-year technology roadmap to scale digital learning and build business cases to fund enterprise-wide learning systems. This approach was based on increased cost saving and impact and shifting the view and value of learning and development towards value generation.
Result: When COVID-19 hit, this healthcare system had already successfully delivered learning in a hybrid manner for two years. And when 10K employees were mandated to work from home, senior leadership already had confidence that learning could deliver learning virtually in an effective, cost efficient and agile manner without any disruption to current programs. View case study.
Federal Aviation Administration
Catholic Health Services of Long Island
Federal Aviation Administration
Discovering the Wisdom of High Performing Technical Teams
Problem: The Federal Aviation Administration couldn't improve the performance of a navigational aid system in one region despite multiple attempts. A new executive made it a top priority. He traveled across the region meeting with technicians to ask for their solutions, but performance didn't improve.
Solution: Springboard Lab founders asked technicians to share their success stories about maintaining and repairing the system in small focus groups. The analysis revealed that successful technicians had a passion for their work, persisted in problem-solving, and built trusting relationships. Teams and leaders who also acted this way, too, had even more impact.
Result: The insight that technician mindset and skillset affected performance led to monthly peer learning calls, a technician conference, a technician SWAT team, and team action learning projects. Within 18 months, the navigational aid's regional performance improved from 9th to 5th place nationally. View slide presentation.